OUR COMMITMENT TO YOU

Privacy. Without the fine-print theatre.

What we collect

When you use our enquiry form, we collect the name, email, optional organisation, selected service and message you give us. We use this information to read and respond to your enquiry and manage follow-up.

Privacy-conscious website analytics

We operate our own first-party analytics for page visits, approximate unique visitors, referral domains, campaign tags, broad device types and project link clicks. We use a rotating one-day cryptographic pseudonym calculated from your network address and browser identifier; we do not store the raw IP address in our analytics database. This pseudonym is not guaranteed to be anonymous. We honour browser Do Not Track and Global Privacy Control signals for our analytics. We do not run third-party advertising or analytics trackers on this website in this version.

Cookies and security

We use a necessary session cookie for form protection and for authorised staff logins. No tracking cookie is needed for our first-party analytics. Staff authentication is protected by password hashing, access controls and session security.

Sharing and storage

Enquiries and site records are kept on our website hosting/database service, available to authorised team members. We do not sell your enquiry details. Data may be accessed by technical service providers operating our hosting under their terms, or disclosed where legally required.

Retention and your choices

Enquiries are retained until no longer needed for business or legal purposes, and can be archived in our administration system. Analytics event records are intended to be periodically deleted according to our maintenance schedule. You may ask us about access, correction or deletion of personal information held about you, subject to applicable law.

Contact

For a privacy enquiry, use our contact form. The site operator is Crane Digital Collective.